My overall stay at Casa Cayena was more positive than negative. The rooms were clean, the action close, and the food was pretty darn good. The negative was that my mattress was hard, the night watchman could not be called upon and I believe I was defrauded of my complimentary dinner(s) for the 6+ nights stay.
Yes, I know some will view this as picky but for others it may help them to know that the mattresses are very uncomfortable. They're very hard. I didn't get a good restful sleep as far as laying down is concerned. Check my age, I'm only 40, in decent shape with no history of back troubles or muscle ailments. Trust me; the mattress flat out hurts after a nights sleep. At some points, I actually thought it would be about the same if I slept on the floor. Is this a deal breaker? No, I don't believe it is nor should it be. However, it does warrant some consideration if you stay at CC.
My 2nd issue is with the night security. When you leave the hotel and go about your evening hunt, keep in mind that if you return back after midnight the doors to the hotel are closed and locked. Only security from the inside can open the door. The problem is that the night security is guy is usually SLEEPING in the dining room area. I thought it was a fluke the first night, I was gravely concerned that I would not be able to return to my own room until morning. In desperation, I went across the street to Seabreeze(?) and their security man(who was awake) came over, tapped on the windows and woke CC security guard up from what I could only imagine was a restful nap. Btw, I think he got better sleep than I did cause I had to return to that 2x4 of a mattress. This happened at least 2 other times in my stay at CC. Again, not a deal breaker but keep in mind the security guy with a shotgun slung over his arm is no night owl.
Lastly, I met Wilfried. I shook his hand and he seemed to be an affable fellow. I don't know the man but for a manager of a hotel I'm sure he's great with customer service. My issue was my reservation was for 6 nights. That was to include Breakfast and Dinner during the month of October. I only consumed one free dinner. Why? Because the second night of my stay I was told AFTER I ate dinner that I had to pay. I informed the lovely barmaid that there must be some mistake as I reserved my stay for 6 nights. She showed me my name on her schedule and indicated that I only get free breakfast. Wilfried was standing right there. I elected not to raise a fuss but looking back on it I probably should have. It's the principal. I didn't eat dinner there again for the remainder of my stay. In fact, the first night that I took advantage of the dinner special, I was charged 300 pesos for my glass of coke. 300 pesos for a coke? Free Dinner as a guest of CC but my soft drink was 300 pesos. Bullshit. I voted with my feet from that point on.
So there you go. Was Wilfried aware of what's going on? I dunno. I would like to just chalk it up to a misunderstanding on HIS part. I'm on vacation and don't want to cause a stir but I wouldn't tolerate that mess here in the States. After 2 trips to the DR and other spots in Latin America, I've learned to not expect good customer service, performance, or anyone to keep their word. Including business owners who for some reason have a cult following. I have to "roll wit it" otherwise I'll be too upset to enjoy myself.